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Laundry Detergent Mistakes That Cause Washer Problems

Laundry detergent mistakes like using too much, using non-HE soap or putting pods in the drawer cause washer trouble, and hard water changes the dose. See why.

By Luis Herrera4 min read

Luis Herrera — technician, ProFix San Antonio

Laundry detergent mistakes, mainly using too much, using the wrong type and putting it in the wrong place, lead to oversudsing, residue on clothes and buildup inside the washer. The place to start is HE detergent measured to the label for the load, the soil and how hard your water is.

Mistakes at a glance

HabitWhat it leads toDo this instead
Pouring in extra "for good measure"Oversudsing, poor rinsing, longer cycles and residueFollow the detergent maker's dose for load size and soil
Using regular detergent in an HE washerExcess suds that the low-water wash can't rinse awayUse detergent marked HE in any high-efficiency washer
Putting a pod in the dispenser drawerThe pod may not dissolve or dispense properlyPlace one pod in the empty drum before adding clothes
Filling the liquid cup past the Max lineDetergent dispenses too early in the cycleFill only to the Max line
Pouring fabric softener straight into the drumSoftener released at the wrong point in the cycleUse the compartment marked for softener
Ignoring hard water when dosingDingy clothes, soap scum and mineral filmAdjust the dose for water hardness as the detergent label directs
Never wiping out the dispenser drawerResidue that builds up in the drawer and can block the flowClean the dispenser when residue builds up

The ones that matter most

Using too much detergent

More soap doesn't mean cleaner clothes in a modern washer. GE Appliances warns that too much detergent can cause oversudsing and leave detergent residue on clothes. Whirlpool adds that it can cause longer cycle times and poor rinsing, and Samsung notes that excess detergent builds up inside the washer. Heavy suds also cushion the clothes, so the tumbling that does the cleaning works less well.

Using non-HE detergent in an HE washer

HE washers use much less water, so they need low-sudsing detergent. GE describes HE detergents as low-sudsing and formulated for high-efficiency washers. Regular detergent can make more suds than the small amount of water can rinse out, and the washer may add rinses or slow its spin to cope.

Putting pods and liquids in the wrong place

LG's detergent guidance is specific: put one pod directly in the drum before loading laundry, and don't put pods in the dispenser drawer. LG also says not to pour fabric softener directly into the drum, to add liquid bleach only to the compartment marked for it, and to keep liquid detergent below the Max line so it doesn't dispense early.

Dosing as if the water were soft

If your water comes from the San Antonio Water System, it is hard. SAWS says the typical hardness of the water it provides ranges from 15 to 20 grains per gallon, and that the calcium carbonate in water from the Edwards and Trinity aquifers is naturally occurring. Hardness minerals work against detergent, and GE lists water hardness as one of the factors for adjusting how much detergent to use. Hard water isn't a reason to double the dose. It's a reason to read the hardness guidance on the detergent label instead of guessing. If your home has a water softener, or gets its water from a different utility, the right dose may be different.

Signs it's already caused a problem

  • Suds still visible in the drum or door glass at the end of the cycle
  • Clothes feel stiff, sticky or look dingy, or towels lose their absorbency
  • A sour or musty smell from the drum or the dispenser drawer
  • Gray or white residue on dark clothes
  • Cycles that run long because the washer keeps adding rinses
  • Leaks around a front-load door after heavy oversudsing

Long cycles can also come from how the drum is loaded, which is covered in overloading a washer and other loading habits. If residue or leaks continue after you correct the dose, it's time to have the washer looked at.

Sources

Habit to keep: Measure HE detergent for the load and your water, and put each product in its own compartment.

Residue or suds that keep showing up after a dose change point to the washer itself; call ProFix San Antonio at (210) 761-6006.

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